Returns Policy
DesilPower Products wants you to be satisfied with your purchase. This Returns Policy explains how returns and refunds work for orders placed at moldremovalproduct.com.
How to start a return
To start a return, email desilpowerproducts@gmail.com within 30 days of delivery. Please include your order number, the product you wish to return, and the reason for the return. Do not send a product back until we confirm the return by email.
Eligibility
- Products must be unopened, unused, and in the same condition in which they were received, with all original packaging.
- Opened, used, or partially used products are not eligible for return, except for items that arrive damaged or defective, or as provided under our separate Money-Back Guarantee page.
- Returns must be requested within 30 days of delivery. Returns requested after 30 days are not eligible.
- A receipt or order number is required.
Refunds
Once a return is received and inspected, we will email you to confirm whether it has been approved. If approved, a refund of the product price will be issued to your original payment method. Original shipping charges are not refundable, and the 3% card-processing fee, where applicable, is not refundable. Please allow time for your bank or card issuer to post the refund after it is issued.
Return shipping
You are responsible for the cost of returning a product, unless the item arrived damaged or defective. We recommend using a trackable shipping service. We are not responsible for items lost in return transit.
Damaged or defective items
If an item arrives damaged or defective, email desilpowerproducts@gmail.com promptly with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Contact us
Questions about returns or refunds? Email desilpowerproducts@gmail.com, call (208) 495-5959, or write to DesilPower Products, PO Box 785, Caldwell, ID 83605.